BKMS System
Nordzucker AG
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The Nordzucker AG whistleblowing system

Nordzucker, one of the leading European sugar manufacturers, prioritizes lawful, sustainable and moral conduct. As a company with more than 3,200 employees worldwide, we take our company values – responsibility, dedication, courage and appreciation – very seriously.

Consequently, we would like to encourage all of our employees, customers, suppliers and other interested parties to help us detect malpractice and illegal business practices. This especially includes issues such as corruption and bribery, fraud/offences against property and assets, violations of environment, product safety or safety & health regulations, behaviour that may cause inaccurate or false results of financial accounting or audits, sexual harassment, violation of competition or data protection law and breaches of the Nordzucker code of conduct.

You can use this whistleblowing system (BKMS® System) to address these issues openly and – if you wish – anonymously. Reports submitted via this system are treated with strict confidentiality. This whistleblowing system must not be used to knowingly submit false or slanderous statements or information. It must always be used responsibly.

If there is an immediate danger to life and limb, please immediately report this to your supervisors or the police. The whistleblowing system is not the right channel in such cases.

If you would like to send your first report, please click here:
If you have already set up a postbox, you may login here:
  • Why should I submit a report?

    Compliance with statutory, social and internal company rules is part of a positive and open Nordzucker company culture.

    Perhaps you are aware of damaging behaviour or risks which might endanger the company. Your report will help expose financial losses and image damage in a timely manner and you will ensure the sustainable success of the company.

  • What sort of reports will help your organisation?

    Reports about violations of legal and internal regulations will be recorded and forwarded.

    You will receive detailed information on the possible categories of a report during the reporting process.

  • What is the process for submitting a report using a postbox?

    To submit an anonymous or a personalized report, start by clicking the ”Submit Report“ button located on the top left side of our introduction page.

    There are 4 steps to the reporting process:

    1. First, you will be asked to read some information on the protection of your anonymity and to respond to a security query.
    2. On the following page, you will be asked about the category of your report.
    3. On the report page, you can elaborate on your report in your own words and answer questions about the incident by simply selecting responses. You can type up to 4,096 characters into the free text field which corresponds to a full A4 page. You may also submit a file of up to 5MB to support your report. Please do bear in mind that documents can contain information about the author. Following the sending of your report, you will receive a reference number as confirmation that you have forwarded this report.
    4. Please subsequently set up your own secured postbox. You will receive feedback from us via this postbox, including answers to questions and information about the progress of your report.

    If you already have a secured postbox, you can access it directly via the ”Login“ button. First, you will have to answer a security query.

    As long as you do not enter any data revealing personal information, such as your function, age or address, the technology of the BKMS® System will protect your anonymity.

    We are only interested in the incident you are reporting. Malpractices should be revealed and financial losses prevented.

  • How do I receive feedback and remain anonymous at the same time?

    The overriding principle of the BKMS® procedure is the protection of the whistleblower. The system’s anonymity protection function is certified by an independent body.

    When setting up your secured postbox, please select your own pseudonym/user name and password. Your report is kept anonymous through encryption and other special security routines. You will never be asked for personal information at any time during the reporting process. Do not submit any information that can be traced back to you. To ensure anonymity, please do not use a computer that has been provided by your employer to submit your report.

    Via the secured postbox, an examiner will provide you with feedback on what is happening with your information or pose questions if details still need to be clarified - you will also remain anonymous during the dialogue. We are interested in reports to avoid damages to Nordzucker, not in you as a whistleblower.