Help requires trust.

Why should I report anything?

Compliance is essential to protect ADAC, its members and business partners – and to ensure the long-term success of our organisation.

We therefore rely on your help!

How does the reporting process work? How do I set up a mailbox?

To submit your report (anonymously), please click the 'Submit report' button at the top left of our introduction page.

These are the four steps of the reporting process:

1. Read and confirm the security advice and enter a CAPTCHA code.
2. Choose the category of your report on the next page. Click the small 'i' (info button) next to each category for more details.
3. Fill out the reporing form. You may also attach supporting documentation (one file up to 10 MB). Please beware that documents may contain (meta) data identifying the author. After submitting your report you will receive a reference number as confirmation.
4. Finally, please set up your personal secured mailbox. You choose your own pseudonym/username and password. This mailbox allows us to contact confidentially – e.g. to confirm receipt, ask follow-up questions or provide updates on how your report is being handled.

 
To access your secure mailbox, click the 'Login' button. After reading the information on protecting your anonymity and entering a CAPTCHA code shown on the page, you will reach the login area. Please check your mailbox regularly for updates. This may be crucial for clarifying the matter.

Can I submit a report anonymously, and how is my anonymity protected?

You can submit your report anonymously if you prefer.

If you choose to stay anonymous, please make sure not to include any personal details that could reveal your identity.

Please set up the secure mailbox to allow for communication. The secure mailbox will not compromise your anonymity, unless you share identifying information in your communication with us.

Our interests are limited to the allegation and not the identity of a whistleblower. Our sole objective is to uncover any misconduct and protect ADAC from potential harm.

Will my identity be kept confidential?

Protecting whistleblowers is a top priority for ADAC. This is ensured through the this whistleblowing portal and our commitment to treating all reports strictly confidential. Whisleblowers who report concerns in good faith are protected from any retaliation resulting from their complaint.

Your report, including any personal data you may submit, will be kept confidential. Your identity will not be disclosed unless ADAC is legally obligated by law enforcement authorities in the event of criminal prosecution.

Within ADAC, your identity is only known to the following parties:

• ADAC Compliance Service GmbH, as the compliant recipient;

• If necessary, individuals responsible for follow-up actions such as investigations (e.g. Internal Audit or HR)

• If necessary, individuals responsible for deciding and implementing corrective measures.

Any further disclosure of your identity will only occur with your explicit consent. Anonymous reporting is also possible, which ensures your identity remains unknown.

However, if you knowingly submit false or misleading information, or report allegations that are clearly unfounded, this will be investigated. In such cases, the person affected by the report may have a legitimate interest in knowing your identity in order to assert their own rights.

Will I receive feedback or information on the status of my report?

Yes, but only over the secure mailbox.

If you do not set up the secure mailbox, we will not be able to contact you.

Please safeguard your mailbox login details. You will not be able to reset your mailbox login if you lose your login details. In this case you will have to submit a new report and create a new secure mailbox. Please include the reference number from your initial report. Please note: The new mailbox will not contain any messages of information from your previous report.

Where can i file a member or customer service complaint?

Questions about ADAC products, feedback or complaints regarding the services provided by ADAC are not processed via this whistleblowing portal.

Please use the following link for such matters: www.adac.de/lob-kritik
We kindly ask for your understanding that member or customer service concerns will not be accepted, processed or forwarded.