Commerzbank AG Japan

Join the Fight against Financial Crime and legal/ regulatory and internal Breaches!

The economic damage caused by financial criminal activities (for example fraud, theft, embezzlement, corruption) and other internal or legal/ regulatory misbehavior is constantly increasing. Along with immediate material losses, damage to the reputation can in extreme cases also threaten a company's existence and endanger jobs.

Commerzbank committed itself to fight such misbehavior. With regard to prevention and prosecution of such activities we depend on your assistance. In many cases reports from employees, clients or third parties have revealed such incidents and initiated an investigation and prosecution of these activities.

We therefore decided to introduce a standardised notification system in addition to the existing communication channels, for example via superiors, internal Audit or Compliance. The BKMS® Incident Reporting (Business Keeper Monitoring System) is an internet based application, which enables employees, clients and third parties to report financial criminal activities and unlawful / company damaging misbehavior (in favor of or against the bank) by name or anonymously out of ethical responsibility or moral conflict at any time of day.

Commerzbank has set up the BKMS® Incident Reporting to receive reports on financial criminal activities and breaches of legal, regulatory and internal requirements. Reports outside of this focus will not be handled by this system. The BKMS® Incident Reporting is not an emergency system (see also “What reports should be submitted via the system?”).

This system must not be abused by consciously submitting false or defamatory reports or information. Reports that are intended to denounce or defame other people against one's own better knowledge, will not be tolerated and may have personal consequences or may be prosecuted as a criminal offense.

We value an open communication with our clients and employees and we therefore would like to encourage you to submit your report under your name. Regardless of this we would like to ask you to set up a secured postbox in the system. This will support communication and handling of your submitted report. Your information will be handled strictly confidential.

You can of course also submit your information by written letter to the address or fax number mentioned below.

Please note: that you can only use the BKMS®-Portal on this internet webpage to submit reports for the below mentioned entity. For reports that concern other Commerzbank Group entities, subsidiaries or other international branches, please use the relevant BKMS®-Portal on the entity´s internet site or the links as listed on the Commerzbank Group internet site.

Why should I submit a report?
What reports should be submitted via the system?
How does an anonymous report work and how can I set up a postbox?
How can I receive feedback and yet still remain anonymous?