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Your report of (potential) violations
Help to clarify (possible) violations of laws, regulatory or internal regulations and to take action against them. Use our whistleblowing system for your report.
Any reasonable suspicion of an actual or potential violation of law, regulatory or internal regulations relating to Commerz Global Service Solutions Sdn Bhd (CGSS) may be reported.
If you do not want to submit the report internally, you can also send a message to the following location:
Any unlawful or illegal activities, whether criminal or breach in civil law can be reported to:
Royal Malaysia Police
Ibu Pejabat Polis Diraja Malaysia
Bukit Aman
50560 Kuala Lumpur
Tel: +603 - 2266 2222For any bribery/corruption related complaint can be reported to:
MACC Headquarters
No. 2, Lebuh Wawasan,
Presint 7, 62250 Putrajaya.
Tel: +603 - 8870 0000This also includes references to possible violations of human rights or environmental obligations from the German Supply Chain Due Diligence Act (Lieferkettensorgfaltspflichtengesetz).
The BKMS® System is not an emergency system. For blocking and/or loss notifications, please continue to contact the known hotlines, mailboxes or contact persons.
Complaints from customers about products and services of the Bank and our subsidiaries are not whistleblowing reports. For Complaints you can use the known ways and help to improve the quality of our products and our advice.
We treat your reports as strictly confidential. We protect the legitimate interests of all parties involved in compliance with the relevant legal requirements.
If you decide not to report via our whistleblowing system, you can also send your information as follows:
Commerz Global Service Solutions Sdn Bhd (CGSS)
Local Compliance Department
Level 16 Tower 3 Avenue 7, Bangsar South City
59200, Kuala Lumpur
Malaysia
For reports regarding other Commerzbank Group entities, subsidiaries, or other international branches, please use the relevant BKMS portal, which you will find on the following overview page: https://commerzbank.com/en/hauptnavigation/konzern/compliance/schutz_vor_wirtschaftskriminalit_t/schutz_wirtschaftskriminalitaet_einheiten.html
- How can I submit a report that is directed against the Bank's Management or Chief Compliance Officer and/or Global Investigations & Reviews?
- What kind of data should not be provided in the report?
- How does an anonymous report work and how do I set up a mailbox in the system?
- How do I get feedback and remain anonymous?
- What kind of reports should be sent via the system?