Delivery Hero SE, Governance, Risk and Compliance
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Dear Heroes,

If you are concerned that certain behaviour or issues could infringe Delivery Hero’s regulations on code of conduct, other guidelines or even the law itself, then you should notify these “compliance concerns” in good time. This will give Delivery Hero the possibility of approaching potential problems in good time and will help avoiding serious damage to the company and its employees.

Since we value an open company culture, every employee and outside party who is aware of compliance risks is encouraged to confide the situation to an appropriate contact within the company, such as a supervisor, the human resources department or the local or global compliance officer. In addition, we offer all employees as well as our customers, suppliers and other business partners a secure whistleblower portal for providing information on possible severe compliance violations. This allows safe and confidential sharing of such information at any time and from anywhere in the world. Submitted tip-offs are forwarded to our Compliance department, which is responsible for further confidential processing of the tip-offs.

For this reason, only notifications referring to severe compliance violations are accepted and processed here, particularly those involving criminal business activity (e.g. acts of corruption), antitrust violations and data protection breaches.

As we want to effectively protect whistleblowers, we offer you a communication platform secured by the newest technologies, enabling you to also make anonymous reports.

Your help makes it possible to detect criminal activities at an early stage, identify delinquents and consequently prevent further damage. We appreciate your cooperation and courage!

Why should I submit a report?
What sort of reports will help your organisation?
What is the process for submitting a report? How do I set up a postbox?
How do I receive feedback and remain anonymous at the same time?