BKMS System
Deutsche Telekom AG
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Transparency and compliance with laws, rules and values are requirements for responsible conduct

Sound, systematic corporate governance is particularly important for Deutsche Telekom. The Company complies with legal requirements, national provisions, such as the recommendations of the “Government Commission on the German Corporate Governance Code”, as well as with international standards.

Deutsche Telekom is committed to sustainable corporate management and to the German Corporate Governance Code – in other words to the main statutory regulations for the management and monitoring of German listed companies, and to internationally and domestically accepted standards of responsible corporate management.

All employees, but also business partners, customers, shareholders and other stakeholders who wish to report possible violations of internal Group policies, laws or rules of conduct can submit their messages here. Absolute confidentiality is guaranteed in all cases.

With our portal we try to keep the consequences of misconduct and breaches of the law to a minimum. We are counting on your responsible contribution as a representative of a stakeholder group or as an employee of Deutsche Telekom. Please report any potentially damaging behavior to us, e.g., behavior that may lead to damage to assets or Deutsche Telekom's reputation.
Please make sure that you are not breaching any data privacy regulations that may apply to you when you make use of this reporting system. Before you submit any tip-offs, please bear in mind that the information you are providing could have serious consequences for the people involved.

Please use the anonymous online form only in exceptional cases!
The anonymous web form should only be used if you fear submitting a non-anonymous tip-off would have serious negative consequences for you personally, e.g., under labor law or consequences of a social nature.

The submission of incorrect tip-offs may be punished with criminal proceedings and/or steps being taken under labor law.

Please do not use this system for customer enquiries or complaints, or to ask questions about products or services provided by Deutsche Telekom. They will not be processed by this portal.

Protecting your anonymity
The system protects your anonymity technically provided you do not enter any information that makes it possible to identify you. We are interested in your tip-offs to clear up incidents, not in you personally.

If you would like to send your first report, please click here:
If you have already set up a postbox, you may login here:
Information about submission via telephone:
  • Why should I submit a report?

    Our goal is to set standards, not only by virtue of our competency and performance, but also the way in which we act. This includes compliance with requirements of the Code of Conduct, with values and obligations as well as with legal provisions.

    Perhaps you have knowledge of behavior that puts our company at risk. But perhaps you are afraid of passing on this information personally.

    We want to effectively protect you as a whistle blower and are providing you with a communications platform secured by the latest technology for submitting reports with your name or anonymously. That allows you to actively participate in the clarification by setting up an anonymous postbox.

    Every individual shares the responsibility for protecting our company against damage.

  • What cases can I report?

    You can report breaches of the law, policies or rules of conduct, such as:

    • Criminal offences such as corruption
    • Information about behavior that may influence financial reporting or independent auditing
    • Serious breaches of the Code of Conduct and our five Guiding Principles.

    Please do not use this system for customer enquiries or complaints, or to ask questions about products or services provided by Deutsche Telekom. They will not be processed by this portal.

    You will receive precise information about the potential focal points of a report in the course of the reporting process.

  • How does a report work? How do I set up a postbox?

    If you would like to send a report either with your name or anonymously, click the “Submit a report” button at the upper left of our info page.

    The reporting process consists of 4 steps.

    1. First you are asked to read information on protecting your anonymity and to respond to a security confirmation.
    2. On the next page you are asked for the topic of your report.
    3. On the reporting page, phrase your information in your own words and select answers to questions about the case. You may use up to 4,096 characters in the free-text field, which corresponds to a full A4 page. You may also attach small files up to 2 MB to support your report. Bear in mind that documents may contain information about the author. After you send your report, you will receive a document number as proof that you have sent this report to Deutsche Telekom.
    4. You can then set up your own, anonymous postbox. You can then receive feedback from us, answer follow-up questions and be notified about the progress of your report via this postbox.

    If you already have an anonymous postbox, you can reach this postbox directly via the “Login” button. Here as well, you must first respond to the security confirmation.

    The system protects your anonymity technically provided you do not enter any information that makes it possible to identify you.

    We assure you that neither we nor any of our subsidiaries are interested in your personal information as the whistle blower, but rather on the case you are reporting. Irregularities should be exposed and financial damage averted.

  • How do I receive feedback and still remain anonymous?

    The utmost principle of the tip-off procedure used here is to protect the whistle blower. The functionality of anonymity protection is certified and may be check at any time.

    When you set up your anonymous postbox, you select a pseudonym and password yourself. Your report is kept anonymous through encryption and other special security routines. You will never be asked for your personal information during the reporting process. The system protects your anonymity technically provided you do not enter any information that makes it possible to identify you.

    You can additionally protect your anonymity by using a public PC (e.g., at an Internet café).

    You will receive feedback about what is happening with your report via your anonymous postbox. If any details are unclear they can also be clarified this way. We are interested in your tip-offs to avert damage, not in you personally.

  • Data Protection Information

    Data protection policy

    We take data protection and confidentiality very seriously and adhere to the provisions of the EU General Data Protection Regulation (EU-GDPR) as well as current national data protection regulations. Please read this data protection information carefully before submitting a report.

    Purpose of the whistleblowing system and legal basis

    The whistleblowing system (BKMS® System) serves the purpose of securely and confidentially receiving, processing and managing reports regarding violations of the compliance rules of Deutsche Telekom AG. The processing of personal data in the BKMS® System is based on the legitimate interests of our company to detect and prevent misconduct and thus avoid damage to Deutsche Telekom AG, its employees and customers. Article 6 (1) (f) EU-GDPR serves as legal basis for this data processing.

    Responsible authority

    The party responsible for data protection in the whistleblowing system is Deutsche Telekom AG, Group Compliance Management, Friedrich-Ebert-Allee 140, 53113 Bonn (Germany). The reporting system is operated by a specialised company, Business Keeper AG, Bayreuther Str. 35, 10789 Berlin in Germany, on behalf of Deutsche Telekom AG.

    Personal data and information entered into the reporting system are stored in a database operated by Business Keeper AG in a high-security data centre. Only Deutsche Telekom AG has access to the data. Business Keeper AG and other third parties do not have access to the data. This is ensured in the certified procedure through extensive technical and organisational measures.

    All data are stored encrypted with multiple levels of password protection so that access is restricted to a very small selection of expressly authorised persons at Deutsche Telekom AG.

    Type of the collected personal data

    Use of the reporting system takes place on a voluntary basis. If you submit a report via the whistleblowing system, we collect the following personal data and information:

    • your name, if you choose to reveal your identity,
    • whether you are employed at Deutsche Telekom AG, and
    • the names of persons and other personal data of persons that you name in your report.

    Confidential handling of reports

    Incoming reports are received by a small selection of expressly authorised and specially trained employees of Group Compliance Management of Deutsche Telekom AG and are always handled confidentially. The employees of Group Compliance Management of Deutsche Telekom AG will evaluate the matter and perform any further investigation required by the specific case.

    During the processing of a report or the conduction of a special investigation, it may become necessary to share reports with additional employees of Deutsche Telekom AG or employees of other group companies, e.g. if the reports refer to incidents in subsidiaries. The latter may be based in countries outside the European Union or the European Economic Area with different regulations concerning the protection of personal data. We always ensure that the applicable data protection regulations are complied with when sharing reports.

    All persons who receive access to the data are obligated to maintain confidentiality.

    Information of the accused person

    As a basic principle we are bound by law to inform the accused persons that we have received a report concerning them, unless this threatens further investigations into the report. In doing so, your identity as whistleblower is not revealed as far as is legally possible.

    Rights of the data subjects

    According to European data protection law, you and the persons named in the report have the right to inquiry, rectification, erasure, restriction of processing and the right to object to processing of personal data concerning them. If the right of objection is claimed, we will immediately examine to what extent the stored data is still necessary for the processing of a report. Data that is no longer required is deleted immediately.

    In this regard, please contact tell-me@telekom.de

    In addition, you have the right to lodge a complaint with the supervisory authority.

    Retention period of personal data

    Personal data is retained for as long as necessary to clarify the situation and perform an evaluation of the report or a legitimate interest of the company exists or it is required by law. After the report processing is concluded, this data is deleted in accordance with the statutory requirements.

    Use of the reporting portal

    Communication between your computer and the reporting system takes place over an encrypted connection (SSL). Your IP address will not be stored during your use of the reporting system. In order to maintain the connection between your computer and the BKMS® System, a cookie is stored on your computer that merely contains the session ID (a so-called null cookie). This cookie is only valid until the end of your session and expires when you close your browser.

    It is possible to set up a postbox within the reporting system that is secured with an individually chosen pseudonym / user name and password. This allows you to send reports to the responsible employee at Deutsche Telekom AG either by name or in an anonymous, safe way. This system only stores data inside the reporting system, which makes it particularly secure. It is not a form of regular e-mail communication.

    Note on sending attachments

    When submitting a report or an addition, you can simultaneously send attachments to the responsible employee of Deutsche Telekom AG. If you wish to submit an anonymous report, please take note of the following security advice: Files can contain hidden personal data that could compromise your anonymity. Remove this data before sending. If you are unable to remove this data or are unsure how to do so, copy the text of your attachment into your report text or send the printed document anonymously by letter without sender details to the address listed below.